MiWay is committed to delivering safe, reliable, and customer‑focused transit services that meet the needs of our community. The Spring 2026 Customer Satisfaction Survey is an opportunity to share your experience— what’s working well, what could be improved, and what matters most moving forward.

• Survey opens: April 7, 2026
• Survey closes: April 24, 2026

Your feedback helps inform service planning, future improvements, and priorities across the MiWay network.

Your feedback helps MiWay understand not only what needs improvement, but how well recent changes and initiatives are being experienced by riders.

• Track progress over time by measuring changes in customer satisfaction
• Assess whether service priorities continue to align with rider needs
• Guide future decisions using consistent, customer‑focused feedback

The Spring 2026 survey includes questions about:

There are two easy ways to take part in the Spring 2026 Customer Satisfaction Survey:

• In person: Survey conductors will be roaming at major MiWay terminals across Mississauga during the survey period. If you’re travelling through a terminal, you may be invited to share your feedback on the spot.
• Online: You can also participate at your convenience using the survey link once it becomes available on April 7.

Participation is voluntary, and all responses will remain confidential. Survey results will be reported in summary form only.

Once the survey closes and responses have been analyzed, a summary of the results will be shared on this page.

Survey findings will be used to:

Please check back in Fall 2026 to see what we heard and what actions are being taken.