Improving Your Transit Experience with MiWay

Thank you to everyone who completed the MiWay Rider App survey to gather insights on features you would like to see in a potential rider app. The goal of the survey was to understand your needs to support your transit experience, including real-time information and personalised features. Your feedback has guided us in identifying key priorities for the app’s exploration.

We Heard You!

Your responses have been instrumental in highlighting the features that matter most. The survey was divided into five sections, each aimed at collecting your opinions on specific aspects of the app:

1. Trip Planning and Real-Time Information: Focused on understanding your preferences for tools that aid in planning your journeys and receiving live updates.

2. During the Ride: Explored features that enhance your experience while on the bus.

3. Feedback and Support: Gathered input on how you’d like to share feedback and seek assistance.

4. Personalised Features: Investigated options for customizing the app to fit your unique needs.

5. Accessibility Features: Assessed the importance of features designed to make the app inclusive for all riders.

We analysed your feedback and categorised the potential app features into three tiers based on their importance to you:

• Must-Have Features (Scores above 4.0)

• Should-Have Features (Scores between 3.0 and 4.0)

• Good-to-Have Features (Scores below 3.0)

Here are the survey results:

Trip Planning and Real-Time Information

During the Ride

Feedback and Support

Personalised Features

Accessibility Features

What Happens Next?

We will use your feedback to create a comprehensive list of criteria for the app. This includes prioritising must-have features while exploring options to include as many should-have features as possible. Additionally, we remain committed to meeting the Accessibility for Ontarians with Disabilities Act (AODA) requirements for an accessible app. Our next step is to evaluate potential app solutions that meet these criteria and test them to align with your needs and expectations.

Stay tuned for updates on this exciting initiative! Thank you for helping us shape a smarter, smoother transit experience with MiWay.