MiWay Customer Satisfaction Survey

We invite you to participate in this brief customer satisfaction survey to help MiWay understand how to offer the best possible transit services. This survey should take about five minutes and your individual responses will be kept strictly confidential.

You need to be signed in to take this survey.

1. Based on your overall experience with MiWay, how likely are you to recommend MiWay to family, friends or work colleagues?

2. How satisfied are you with the following? Please rate each element on a scale of 1 to 5 where 1 means “Very Dissatisfied”, 5 means “Very Satisfied” *

2. How satisfied are you with the following? Please rate each element on a scale of 1 to 5 where 1 means “Very Dissatisfied”, 5 means “Very Satisfied”	1	2	3	4	5	Don't Know / Not Applicable
Frequency of buses arriving at your stop	1	2	3	4	5	Don't Know / Not Applicable
Buses departing on schedule	1	2	3	4	5	Don't Know / Not Applicable
Bus stops are within a five minute walk	1	2	3	4	5	Don't Know / Not Applicable
Cleanliness of buses	1	2	3	4	5	Don't Know / Not Applicable
Safe driving by Transit Operators	1	2	3	4	5	Don't Know / Not Applicable
Transit Operators are knowledgeable	1	2	3	4	5	Don't Know / Not Applicable
Transit Operators are courteous and respectful	1	2	3	4	5	Don't Know / Not Applicable
Customer service staff are knowledgeable	1	2	3	4	5	Don't Know / Not Applicable
Customer service staff are courteous and respectful	1	2	3	4	5	Don't Know / Not Applicable
Presto is easy to use	1	2	3	4	5	Don't Know / Not Applicable
I receive good value for my fare	1	2	3	4	5	Don't Know / Not Applicable

How satisfied are you with the customer service experience you receive at MiWay? Please rate each element on a scale of 1 - 5 where 1 means “Very Dissatisfied”, 5 means “Very Satisfied” *

How satisfied are you with the customer service experience you receive at MiWay? Please rate each element on a scale of 1 - 5 where 1 means “Very Dissatisfied”, 5 means “Very Satisfied”	1	2	3	4	5	Don't Know / Not Applicable
Customer Service received by phone	1	2	3	4	5	Don't Know / Not Applicable
Customer Service received in person	1	2	3	4	5	Don't Know / Not Applicable
Customer Service in person by our Transit Operators	1	2	3	4	5	Don't Know / Not Applicable
Customer Service in person by our Transit Enforcement Officers	1	2	3	4	5	Don't Know / Not Applicable
Customer Service online and through social media	1	2	3	4	5	Don't Know / Not Applicable

How satisfied are you with the information provided by MiWay through the following channels. Please rate the following elements on a scale of 1 - 5 where 1 means "Very dissatisfied ", 5 means "Very Satisfied" *

How satisfied are you with the information provided by MiWay through the following channels. Please rate the following elements on a scale of 1 - 5 where 1 means "Very dissatisfied ", 5 means "Very Satisfied"	1	2	3	4	5	Don't Know / Not Applicable
Website---www.MiWay.ca	1	2	3	4	5	Don't Know / Not Applicable
MiWay online trip planner	1	2	3	4	5	Don't Know / Not Applicable
CityLink 24/7 automated schedules at 905.615.4BUS	1	2	3	4	5	Don't Know / Not Applicable
MiWay Mobile site - m.miway.ca	1	2	3	4	5	Don't Know / Not Applicable
MiWay eNews (monthly updates)	1	2	3	4	5	Don't Know / Not Applicable
Social Media	1	2	3	4	5	Don't Know / Not Applicable

Route Number(s) you usually take:

How many one-way trips do you typically make per week on MiWay? For example - going to work and coming home from work = 2 trips

5 or less6 - 89 - 1011 or more

Why do you take transit?

If other, please provide your feedback

Maximum characters 255

Do you have any additional feedback or comments for MiWay?

Cancel