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MiWay is conducting an in-person Customer Service Focus Group to understand how riders experience our service — from getting help to using our tools and interacting with staff. Your input will guide our customer experience strategy.
Thank you to everyone who participated in our first session on Friday, November 28. Your insights are helping shape MiWay’s future customer experience strategy.
We’re excited to announce that another sessions will take place in 2026. If you haven’t signed up yet, the Pre‑Enrolment Survey remains open — share your experiences and ideas to help us improve MiWay’s customer service.
Project Objectives
Understand rider perceptions of MiWay’s current customer service (helpfulness, response times, accessibility).
Identify unmet needs for future improvements — digital tools, staff interactions, self-service, and accessibility.
Explore expectations for future improvements — digital tools, staff interactions, self-service, and accessibility.
Gather actionable insights to inform MiWay’s customer service strategy and staff training.
Inclusive Participation
We are committed to hearing from a diverse group of individuals that reflects the full range of MiWay riders. To help us do that, we’ve created a short pre‑enrolment survey that asks about demographics, riding patterns and types of customer service supports you have accessed.
Completing the survey is the first step in the participant selection process. Based on the overall pool, we will invite a balanced and inclusive group. If selected, you will be contacted with session details.
Participant Appreciation
💳
Selected participants will receive a $50 PRESTO gift card in appreciation of their time and insights.
Ready to Participate?
Click the button below to complete the Pre‑Enrolment Survey and express your interest in joining the focus group.
MiWay is conducting an in-person Customer Service Focus Group to understand how riders experience our service — from getting help to using our tools and interacting with staff. Your input will guide our customer experience strategy.
Thank you to everyone who participated in our first session on Friday, November 28. Your insights are helping shape MiWay’s future customer experience strategy.
We’re excited to announce that another sessions will take place in 2026. If you haven’t signed up yet, the Pre‑Enrolment Survey remains open — share your experiences and ideas to help us improve MiWay’s customer service.
Project Objectives
Understand rider perceptions of MiWay’s current customer service (helpfulness, response times, accessibility).
Identify unmet needs for future improvements — digital tools, staff interactions, self-service, and accessibility.
Explore expectations for future improvements — digital tools, staff interactions, self-service, and accessibility.
Gather actionable insights to inform MiWay’s customer service strategy and staff training.
Inclusive Participation
We are committed to hearing from a diverse group of individuals that reflects the full range of MiWay riders. To help us do that, we’ve created a short pre‑enrolment survey that asks about demographics, riding patterns and types of customer service supports you have accessed.
Completing the survey is the first step in the participant selection process. Based on the overall pool, we will invite a balanced and inclusive group. If selected, you will be contacted with session details.
Participant Appreciation
💳
Selected participants will receive a $50 PRESTO gift card in appreciation of their time and insights.
Ready to Participate?
Click the button below to complete the Pre‑Enrolment Survey and express your interest in joining the focus group.
